Returns & Exchange Policy
We want you to be completely satisfied with your purchase! If you are not happy with your order, you can request a return or exchange under the following conditions:
Eligibility for Returns & Exchanges
✅ You can return or exchange your product within 7 days of receiving it.
✅ The item must be unused, undamaged, and in its original packaging with all accessories.
✅ A receipt or proof of purchase is required for all returns.
Non-Returnable Items
❌ Used or damaged items (unless received in defective condition).
❌ Earbuds, headphones, or any personal use accessories due to hygiene reasons.
❌ Customized or clearance sale items (unless defective).
Return Process
1️⃣ Contact us via WhatsApp (+92 343-0228773) or email (saadi.pkstore@gmail.com) with your order details and issue.
2️⃣ We will review your request and guide you on the return procedure.
3️⃣ Send the item back using a trusted courier service (shipping charges for returns are the buyer's responsibility unless the product is defective).
4️⃣ Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.
Refund Policy
✅ Refunds are processed in the form of store credit or bank transfer (whichever is applicable).
✅ COD orders are only eligible for store credit refunds (no cash refunds).
✅ Refunds may take 5-10 business days to reflect in your account.
📩 For any questions regarding shipping, returns, or refunds, feel free to contact us:
📱 WhatsApp: +92 343-0228773
📧 Email: saadi.pkstore@gmail.com
We appreciate your trust in Saadi.pk and aim to provide you with the best service possible!